Operational Intelligence
Fredricks at Machynys • Mar 01 · Mar 31, 2026
+12% MoM
473
Total Interactions
27.7% Conv.
461
Secured Covers
£55 Avg. Head
£25.3k
Est. Revenue Captured
189 Covers Lost
£10,395
At-Risk / Missed Revenue
Action Center: Revenue Leaks
Deposit Workflow BottleneckHigh Priority
42 callers requesting Mother's Day & Large Party (8+) bookings abandoned or were deferred to Front Desk due to deposit requirements. 3 confirmed callback failures.
£2,750 – £4,125 Est. At Risk
Gift Voucher ConfusionMedium Priority
15 calls involved complex voucher queries (extensions, multi-visit usage) that the AI could not resolve, creating unnecessary callback load.
£1,650 Pre-paid Revenue At Risk
Growth & Upsell Radar
Afternoon Tea Demand£840 – £1,120 /mo
7 explicit requests. Capturing this fills the 2-4pm dead zone.
Special Occasion Upsells+£2,700 /yr
23% of bookings are birthdays/anniversaries. Agent currently does not offer add-ons.
Capacity Limits & Turn-aways
Early Kitchen Closure (5:45 PM)
8 lost evening dinner requests
£1,320Lost Revenue
Peak Weekend Exhaustion
29 turn-aways (Sat/Sun/Events)
£8,800+Lost Revenue
Top Intents
Table Bookings177 calls
Availability Checks134 calls
General Enquiries88 calls
Cancellations29 calls